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PRIVACY POLICY

At Smith & Western, we are committed to protecting the privacy of our customers. This privacy policy is intended to inform you how we gather, define, and utilise your information.

It applies to information provided by you or collected by us, whether in one of our restaurants, from our website (including the mobile-optimised version of the website accessible from your portable hand-held device), our mobile rewards application, or in any other way (such as over the telephone).

All your personal information shall be held and used in accordance with the GDPR Data Protection Act 2018. If you want to know what information we collect and hold about you, please write to us at:

Smith & Western Head Office
Flat 1, 24 East Street
Horsham
West Sussex
RH12 1HL

You may also contact us regarding privacy or data concerns at: privacy@smith-western.co.uk

Smith & Western is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or any of our services, then you can be assured that it will only be used in accordance with this privacy statement.

 

What information do we collect:

When you visit our website (including the mobile-optimized version), use our services in-restaurant, or use our mobile rewards application Smith & Western, you may provide us with personal information such as your name, email address, and mobile phone number.

You may provide us with information in a number of ways:

  • by supplying us with the information as listed above, on our contact and feedback online forms;
  • by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses;
  • by booking a table, downloading our offers, using our free in-house WiFi, applying for a job with us;
  • or by registering and using our Smith & Western rewards app, available on the Google Play Store and developed by PepperHQ Ltd.

 

Information collected through our mobile rewards app:

When using the Smith & Western rewards app, we may collect the following additional types of information:

  • Account details such as name, email address, phone number
  • Technical data including device type, operating system, IP address, and app version
  • Usage data such as reward activity, check-ins, and in-app interactions
  • Location data (if permission is granted) to provide location-specific services, such as finding your nearest restaurant or sending relevant offers

 

Legal basis for processing your information:

Under the General Data Protection Regulation (GDPR), we process your personal data only where we have a lawful basis to do so. These bases include:

  • Consent – for example, when you subscribe to our mailing list or enable location services in our app
  • Contractual necessity – such as when you create an account in our app or make a booking
  • Legitimate interest – for internal analysis, app performance monitoring, or improving customer experience
  • Legal obligation – where required for tax, legal, or fraud-prevention purposes

 

Mailing List:

There is a mailing list option on the site. The system will record your email address and other information only if volunteered to us by you. This shall be treated as proprietary and confidential. If you subscribe, we will email you periodically with news and website updates. You can remove yourself from the mailing list at any time. Your email address is not passed on to third parties.

 

Your rights under GDPR:

You have the following rights concerning your personal data:

  • Right of access – You can request details of the personal data we hold about you
  • Right to rectification – You can request that we correct inaccurate or incomplete data
  • Right to erasure – You can request deletion of your personal data, under certain conditions
  • Right to object – You may object to certain processing activities based on legitimate interest
  • Right to data portability – You can request a copy of your data in a structured, machine-readable format
  • Right to restrict processing – You can ask us to limit the way we use your data in specific circumstances

To exercise any of these rights, please contact us at:privacy@smith-western.co.uk

 

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and through our app.

COOKIE POLICY

How we use cookies:
​
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.​

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Smith & Western and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Smith & Western. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.​

Every effort is made to keep the website up and running smoothly. However, Smith & Western takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

BOOKING POLICY

Please ensure that you are booking for the correct number of guests. 

For large parties at Smith & Western, we require verification of your card details at £5 per person. No charges will be made unless there is a no-show or a breach of booking terms. A discretionary service charge of 12.5% will be applied to bills for tables with over 9 guests.

Kindly ensure all guests arrive promptly at the reserved time to avoid delays, especially during peak hours, as we may need to reclaim the table after your allocated reservation time.

If you need a highchair or wheelchair-accessible table, please inform us by specifying in the “special requests” box, along with any dietary or allergen requirements. 

SMITH & WESTERN APP

FAQs

You can download the Smith & Western App on any recent device. We support Android and iOS both.

We have created the App to enhance your experience with Smith & Western.

When using our app in our restaurants you will receive 5 points per each Pound spent, you can then redeem these points on your next visit. We might send some special offers your way via the app too, so watch this space. You will be the first to hear about our latest news, and have access to our exclusive events and special offers.

We hope that you enjoy using the features we have created to use technology to improve and simplify your experience with us. We welcome suggestions as to other ways you would like to use the app.

You can view all of your account activity in the My Activity part of your profile tab. Tap on your profile picture from the homepage to view your profile page.

You can refer as many friends as you’d like to our app, but you can only claim the referral bonus points every 4 days. If a friend is referred before this period and you’ve already claimed the bonus, you won’t receive the bonus points again.

Points can only be awarded to one member at the time of dining. We also cannot split points from one bill among multiple members. 

Please email feedback@smith-western.co.uk.

TERMS & CONDITIONS

These Terms are important so please read them carefully. They apply to your activities on Smith & Western application (“Smith & Western”.  Part 1 will always apply when you use the App but Part 2 of these Terms only applies when you log into the App. 

You should only use this App if you agree with these Terms.  When you click to accept the Terms, you will be legally bound by these Terms.  You can access these Terms at any time within the App.  

We may change these Terms from time to time so you should check back regularly to see if anything has changed but we will also notify you of any significant changes by email.  Changes will become effective from the next time that you access your account.

PART 1 General

  1. WHO WE ARE, WHAT WE DO AND CONTACTING US

 

  1. We are Smith & Western, Flat 1, 24 East Street, Horsham, West Sussex RH12 1HL (“**Company**”, “**We**”, “**Our**” or “**Us**”). 
  1. We own Smith & Western Restaurants and have decided to provide our customers with an App with various functionality related to our venue and any other services that we may make available through the App from time to time (“**Services**”).
  1. If you have any questions about anything in these Terms, our Services or any technical issues with the App, then please email us at feedback@smith-western.co.uk. Alternatively, if you wish to make a complaint, then please also email us at feedback@smith-western.co.uk. We can also be contacted by post using the address above.
  1. YOUR RIGHTS AND RESTRICTIONS

 

  1. The App is for your own personal and non-commercial use only. 
  1. When using the App and your Account, you agree not to: 
  1. attempt to undermine the security or integrity of the App, our (or our suppliers’) computing systems or networks.  We will report any security breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them;
  1. use, or misuse, the Services or App in any way which may impair the functionality of the Services or the App, or systems used to deliver the Services or App or impair the ability of any other user to use the Services or App;
  1. attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the computer system on which the App is hosted;
  1. transmit, or input into the Services or App, any files, content or data that may damage any other person’s computing devices or software, content that may be offensive, or are in violation of any law (including data or other material protected by copyright or trade secrets which you do not have the right to use);
  1. create links to the App unless the Company gives you prior written consent;  
  1. attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the App except as is strictly necessary to use either of them for normal operation and other than as permitted by law;
  1. impersonate any other person while using the App; 
  1. conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the App; or
  1. use the App for any unlawful purpose. 
  1. YOUR DATA

 

  1. We take responsibility for care of your data very seriously.  Please see our Privacy and Cookie Policy for information on how we process your data, available at https://www.smith-western.co.uk/policies#privacy-policy
  1. Some of the Services on the App require you to turn on the ‘location’ functionality on your device.
  1. DISCLAIMERS

 

  1. Our App and the Services are provided on an information-only basis and you should not rely on, or take (or not take) any decision based on any information, results, suggestions found on or obtained through our App.  Any actions or decisions that you take are entirely at your own risk.  
  1. Other than as set out in these Terms the App is provided on an “as is” and “as available” basis.  We make no representations or warranties of any kind, express or implied, as to the operation of the App or the Services or any information, content, materials or products included or referenced on the App.
  1. We do our best to ensure that the information accessed through the App is accurate and up to date but cannot guarantee that this will always be the case. 
  1. We aim to make the App available to you all the time but sometimes it may be unavailable due to maintenance or to factors outside of our control, such as the internet. 
  1. We follow industry standards and processes to prevent against the introduction of viruses, malware and malicious attacks that may harm the App or the device that you use to access the App, but we cannot guarantee that the App will be totally free from viruses and malware.
  1. We do not guarantee that the App will be compatible with all devices, hardware or software, including older versions of operating systems, which you or your device may use.
  1. The App may contain links to third party web sites or programs that are not controlled by us.  We are not responsible for the content, terms and conditions, offers or privacy policies of such sites and programs. Your dealings with third party sites are solely between you and the applicable third party and you should read their terms and conditions and policies before using them.
  1. OUR RIGHTS AND OBLIGATIONS

 

  1. We may change, modify, amend or remove some or all of the functionality or content on the App at any time.
  1. You agree that we are free to use any comments, information or ideas contained in any feedback or communication you may send to us without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the App, Services or other products or services.
  1. We and/or our licensors are the owners of the App, which includes (but without limitation) any software, applications and domains made available through it.
  1. All intellectual property rights in the App, and the content, video, audio, graphics, logos, icons and service names which appear on the App (except for your profile picture and your other personal information that is contained in your account) belong, or are licensed, to us.  You do not have any rights to such intellectual property except as expressly set out in these Terms. 
  1. These Terms do not exclude or limit our liability (if any) for:
  1. death or personal injury caused by our negligence; 
  2. fraud;
  3. fraudulent misrepresentation; or
  4. any matter which it would be illegal for us to exclude or attempt to exclude from our liability.
  5. We are only liable to you for losses which you suffer as a direct result of our breach of these Terms and which are reasonably foreseeable.  We are not liable for any other losses or for business losses (including but not limited to loss of profits, contracts, goodwill or opportunity). 
  1. SUSPENSION AND TERMINATION

 

  1. You can request your Account be deleted by emailing us at feedback@smith-western.co.uk. Once your Account is deleted you will no longer be able to access your Account or the information held in your Account and these Terms will be terminated.
  1. We may suspend your access to your Account or we may terminate your Account at any time and for any reason. We will tell you as soon as possible if we suspend or terminate your Account.
  1. GENERAL 

 

  1. These Terms and all communications between us will be in English. No other languages will apply to these Terms.
  1. You may not transfer any of your rights under these Terms to any other person. 
  1. We may transfer any of our rights under these Terms to any person or ask any person to fulfil any aspect of it so long as the performance of these Terms is not affected.
  1. Only you and we have any rights under these Terms.  No other person shall have any rights under these Terms.
  1. These Terms will be governed by English law and any court proceedings related to these Terms must be taken at a court within England and Wales.

PART 2 Account Features

This Part applies to using features within your Account.

  1. USER ACCOUNTS

 

  1. If you do not register an account with us, then you will only be able to access a limited range of functionality within our App. To access the full range of functionality available on the App you must register an account (“**Account**”). 
  1. You must be at least 18 (eighteen) years old and resident of the United Kingdom to register an Account with us.  The App is intended for use only in the United Kingdom. 
  1. You must ensure that your username and password are kept secure and confidential.  You are responsible for any activity on your Account.  It is your sole responsibility to monitor and control access to and use of your Account.  You agree to keep your information accurate, complete and current.
  1. You may make copies of your information contained in your Account in any format and, in doing so, you may make copies of reasonable portions of the App and the material and content of the App and your Account.  
  1. REWARDS AND TREATS
  1. We may choose to award you with offers or discounts which can be used or redeemed in our restaurants (“**Rewards**”). These Rewards will be made available and stored in the App.
  1. All Rewards will only be redeemed as stated. Rewards cannot be exchanged for like for like, other similar items or for cash. Rewards will have no cash value.
  1. Rewards are personal to you and may not be sold, transferred or assigned to another person. 
  1. Rewards are for one-time use (unless specified otherwise). Once a Reward is redeemed, it will be automatically removed from your Account.
  1. We will distribute and award Rewards in our sole discretion. We reserve the right to terminate, discontinue, cancel or amend any Rewards, including any already in your Account, at any time without notice to you.
  1. Additional terms and conditions may apply to certain Rewards. These will be displayed with the Reward in your Account. 

7.  When you collect points from a bill any points available may only be collected by a single Member. In other words, the full total of any points may not be given to more than one Member. The available points may not be split or shared.

8.  You must collect points at the time you visit a Participating Restaurant and present your Membership. Except for special circumstances, we reserve the right to refuse to add points retrospectively to a Membership.