PRIVACY POLICY

At Smith & Western, we are committed to protecting the privacy of our customers. This privacy policy is intended to inform you how we gather, define, and utilize your information.

 

It applies to information provided by you or collected by us, whether in one of our restaurants, from our website (including the mobile-optimized version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). 

 

All your personal Information shall be held and used in accordance with the GDPR Data Protection Act 2018. If you want to know what information we collect and hold about you, please write to us at:

 

Smith & Western

North parade

Horsham

RH12 2QR

 

Smith & Western is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

What information do we collect:

 

When you visit our website (including the mobile optimized version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, email address, mobile phone number.

 

You may provide us with Information in a number of ways:

 

by supplying us with the Information as listed above, on our contact and feedback online forms.

by corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses; and by booking a table, downloading our offers, using our free in-house WiFi or applying for a job with us.

 

Mailing List:

 

There is a mailing list option on the site. The system will record your e-mail address and other information only if volunteered to us by you. This shall be treated as proprietary and confidential. If you subscribe we will email you periodically with news and web site updates. You can remove yourself from the mailing list at any time. Your email address is not passed on to third parties.

 

Security:

 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

COOKIE POLICY

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Smith & Western and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

Through this website you are able to link to other websites which are not under the control of Smith & Western. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Smith & Western takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

BOOKING POLICY

To confirm any large parties of 10+ people at Smith & Western, we need to verify your card details to the sum of £5 per head. No money will be taken unless you fail to turn up for your booking or violate the booking terms. A discretionary service charge of 10% will be added to your bill of tables over 10. If you require a high chair or wheelchair accessible table, please let us know before your arrival so we can make sure an accessible table is available.

 

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©Smith & Western 2018